Question 1

What time is check-in and check-out?

Accepted Answer

Check-in is after 4:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Question 2

Is parking available?

Accepted Answer

We’re so sorry, however, we don’t have any dedicated parking spaces. The nearest parking garage is iPark, just a 3-minute walk away at 29 Platt Street. You can also use the “Spot Hero” app to check out nearby spots and rates, which are usually starts at around $30 per day. Our address is 17 John Street if you need it.

Question 3

Do you offer luggage storage before check-in or after check-out?

Accepted Answer

Yes, we offer secure luggage storage at the property, located in the lobby and assisted by our concierge. It’s available 24/7, and you can use it free of charge on both your check-in and check-out days!

Question 4

Are pets allowed?

Accepted Answer

No, We’re sorry, but pets are not allowed at the property. We appreciate your understanding, as this helps us maintain a clean and comfortable space for all our guests, especially those with allergies.

Question 5

Is Wi-Fi included?

Accepted Answer

Yes, complimentary high-speed Wi-Fi is available throughout the property. Login details will be provided at check-in.

Question 6

What amenities are included?

Accepted Answer

The rental includes essentials such as towels, linens, toiletries, kitchenware, a coffee maker, and more. Full amenity list is available in the listing.

Question 7

Is daily housekeeping available?

Accepted Answer

Daily housekeeping is not included but can be arranged for an additional fee. Please contact us in advance if you’d like this service.

Question 8

How do I check in?

Accepted Answer

Check-in is self-service via a smart lock/keypad. We’ll send detailed instructions a day before your arrival.

Question 9

What’s your cancellation policy?

Accepted Answer

17John Hotel follows a semi-strict cancellation policy, as outlined below.

•⁠ ⁠Cancellation 31 days or more before check-in: Guests may cancel for a 100% refund.
•⁠ ⁠Cancellation 30 days to 14 days before check-in: Guests are eligible for a 50% refund.
•⁠ ⁠Cancellation 14 days of check-in: All payments are forfeited.

Cancellation Term
A reservation canceled 30 days before check-in may be rescheduled if the new dates are requested within 24 hours of the modification notice and may be subject to a price adjustment. The cancellation policy for the rescheduled stay will remain the same and will follow the original reservation’s cancellation terms.

For bookings made through third-party platforms such as Airbnb, Booking.com, or VRBO, please refer to their respective cancellation policies.

Question 10

Is smoking allowed?

Accepted Answer

No, smoking is strictly prohibited inside the property and anywhere within the building. We kindly ask guests to respect this policy to ensure a clean and comfortable environment for everyone. Thank you for your understanding.

Question 11

Is late checkout available and what is the fee?

Accepted Answer

Late checkout until 1:00 PM is available for a fee of $100, subject to availability. Please contact the front desk to request this service.